Integration with MS Teams

We would find a vFire integration very useful to our business. Possible features could include:

- Presence indicator for users - so we can see if which users are online when reviewing workloads

- CTI interface for Skype voice calls, allowing the analyst instant access to previous calls logged by the user

- Ability to initiate a chat from within an incident and have the chat log added to the vFire history

- Ability for end users to initiate a chat using the Skype for Buiness client, rather than initiating a chat via the vFire Self Service Portal

  • Mick Smith
  • Sep 14 2017
vFire v9 / Connectors
  • Oct 14, 2020

    Admin response

    We are planning to release an MS Teams Chat Connector with 10.4.

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    • jhon imdad commented
      August 30, 2021 10:43

      It would be very great if there was a connector with which to do things like log calls from events

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    • Guest commented
      August 25, 2020 21:10

      Yes, with Covid-19 changes business has moved to more remote work models. MS teams has become a necessary part of communication.

      Classified as OFFICIAL

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    • Admin
      Dave Ball commented
      August 25, 2020 16:14

      We are currently working on an MS Teams Chat Integration as part of 10.4

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    • John Huppertz commented
      December 12, 2018 10:48

      We do a lot of round the globe 24x7 support and this would help a lot in being more flexible and efficient.

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    • Peter Simmons commented
      November 28, 2018 00:48

      As Microsoft moves to teams extend to this as well.

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