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Add Call Activities to Call Report
91432 - Derbyshire Council - Belle Morley We would like to add the call activities to the call report0
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Screen Designer Updates: Task screens automatically take on all fields from parent request and Task screens automatically show all comments left on the parent request entity
Currently, every screen needs to be built individually. This is time consuming. As a general rule, when we create a request (as the orchestrator of the work package items), we must place all the data from all the tasks that we want to collect in t...
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Reviewed by Alemba Product Manager
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More than one Chat queue in a single partition
A second chat queue option would be useful for departments that are still part of the main organisation, but want to offer a chat feature that is directed straight to their team. Something that can be centrally managed so only the queues are visib...0 Reviewed by Alemba Product Manager
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Add Call State to the rule builder in Call Auto Close
Please add "Call State" to the rule builder in Call Auto Close (refer to #91056). Since Call State is an attribute of a call that is set by the system it is a much more accurate way to identify calls in an "Open/Resolved" or "Open/Unresolved" stat...0 Reviewed by Alemba Product Manager
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Change a Request Service Action / Screen set once submitted
We currently have our requests setup so the user picks the category (service action) they would like to raise a ticket against e.g. Account Changes / Devices and Equipment. Within these we have CMDB items which relate to the associated request typ...0 Reviewed by Alemba Product Manager
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The ability to put the CMDB item number into the search criteria pane.
to be able to find assets by the item number that you can see in the API0 Reviewed by Alemba Product Manager
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Movable Tabs
Moving/repositioning multiple tabs on Alemba, to improve accessibility and keeps workspace tidier. Currently these are fixed in order of what has been opened first.0 Reviewed by Alemba Product Manager
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Enabling a 'watchlist' option on tickets
When logging tickets with the Alemba Helpdesk it would be great if we could add colleagues to a 'watchlist'. Where anyone is added they receive updates on the ticket any the ability to respond should the requestor not be available e.g. leave/sickn... -
Expand masks to allow for exclusion of spaces
90215 - Wolverhampton - Julie Dixon We have a unique condition applied to the email field of the customer record to prevent officers creating more than one customer record for the same customer. However, we have identified today that if a space is... -
Ability for customers to cancel a Service Request via the Customer Portal
Currently users only have the ability to cancel an IPK ticket but we want the ability for them to also be able to close off a service request if it is no longer required.