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Could we get a light and dark theme for customer portal?
89729 - CDS - Cameron Laws Currently only available to Core users0
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Search screen for user to not be linked to location or organisation as a default
When doing a serch for user, it automatically links and ticks the organisation and location fields, this in most cases isnt required and does hinder searching and the analyst has to remove both ticks to make sure they are seeing everything for tha...0
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Allow search filters to survive logout - login
Until recently, the search filters under calls outstanding would survive logout - login. In the newest update, this feature was disabled. I suggest that this be a selectable feature, not a forced change. Our agents now need to set up their filters...0 Reviewed by Alemba Product Manager
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Option to include deleted results in call/request/task search field
Adding the option in Designer to turn on/off the inclusion of deleted values from single and multi search fields on call/request/task screens. In our Leaver process, we use a single search field (User) to select the person but if they have already...0 Reviewed by Alemba Product Manager
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Ability for customers to cancel a Service Request via the Customer Portal
Currently users only have the ability to cancel an IPK ticket but we want the ability for them to also be able to close off a service request if it is no longer required.0 Reviewed by Alemba Product Manager
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Ability to see what CMDB items a user has assigned at task\request level
Would like a leaver process that from the request workflow can identify what assets the leaver has assigned to manage the message template and the receiving task of assets.1 Reviewed by Alemba Product Manager
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to be able to supply a list of what CMDB items are assigned to the customer
to be able to supply a list of what CMDB items are assigned to the customer without them having to slect the asset number from a list. Once they enter the portal a list of their items to be displayed on the forms -
Search for Self-Service Service Catalogue Items based on description
Improving the search function for the self service service action catalogue so that this doesn't just search based on the service action title allows more complex items to be created and easily found by any user base. i.e. Microsoft ApplicationsDe...0 Assigned to a Release
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Set a reopen limit and allow a period of time where calls can be reopened and deny longer requests to reopen
Rob Armson - Amey - 86885 We have reopen call function active when person emails in to a mailbox with the call ref in the subject. We have been asked if its possible to set a rule on the reopen to limit this to only reopen if the call has been clo...
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Reviewed by Alemba Product Manager
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Give Users Ability to Clone Requests in Portal
We've had a direct feature request from an end user to be able to clone old requests they have logged in the portal. This would benefit repetitive change requests, as well as our particular use case (repetitive travel requests logged by administra...0 Reviewed by Alemba Product Manager