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Audit logs for integration activities
We would like to have an audit log for integration where we can review when passwords / integration settings were changed and by which account.0 Reviewed by Alemba Product Manager
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Could we get a light and dark theme for customer portal?
Currently only available to Core users -
Ability for customers to cancel a Service Request via the Customer Portal
Currently users only have the ability to cancel an IPK ticket but we want the ability for them to also be able to close off a service request if it is no longer required.0 Reviewed by Alemba Product Manager
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Allow custom dropdown lists to have configuration subtypes
We notice that we can split the type field into subtypes, would it be possible to allow for custom dropdown lists to be arranged in a similar fashion? -
Allow search filters to survive logout - login
Until recently, the search filters under calls outstanding would survive logout - login. In the newest update, this feature was disabled. I suggest that this be a selectable feature, not a forced change. Our agents now need to set up their filters...0 Reviewed by Alemba Product Manager
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to be able to supply a list of what CMDB items are assigned to the customer
to be able to supply a list of what CMDB items are assigned to the customer without them having to slect the asset number from a list. Once they enter the portal a list of their items to be displayed on the forms1 Reviewed by Alemba Product Manager
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Ability to see what CMDB items a user has assigned at task\request level
Would like a leaver process that from the request workflow can identify what assets the leaver has assigned to manage the message template and the receiving task of assets.1 Reviewed by Alemba Product Manager
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Option to include deleted results in call/request/task search field
Adding the option in Designer to turn on/off the inclusion of deleted values from single and multi search fields on call/request/task screens. In our Leaver process, we use a single search field (User) to select the person but if they have already...0 Reviewed by Alemba Product Manager
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Ability to partition User and Analyst search field settings
If admins were ability to specify different search fields against Person, CI, etc this would provide far more flexibility and align better with the different business functions represented by using partitions0 Reviewed by Alemba Product Manager
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Improve Archive Feature
Currently the call archive process is a destructive process. Would like to see this improved so you do not lose attachments or links when calls are archived. without attachments, it prevents our use of the process as that is an integral part of th...0 Awaiting Release Assignment