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Allow search filters to survive logout - login
Until recently, the search filters under calls outstanding would survive logout - login. In the newest update, this feature was disabled. I suggest that this be a selectable feature, not a forced change. Our agents now need to set up their filters...0 Reviewed by Alemba Product Manager
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Ability for customers to cancel a Service Request via the Customer Portal
Currently users only have the ability to cancel an IPK ticket but we want the ability for them to also be able to close off a service request if it is no longer required.0 Reviewed by Alemba Product Manager
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Option to include deleted results in call/request/task search field
Adding the option in Designer to turn on/off the inclusion of deleted values from single and multi search fields on call/request/task screens. In our Leaver process, we use a single search field (User) to select the person but if they have already...0 Reviewed by Alemba Product Manager
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to be able to supply a list of what CMDB items are assigned to the customer
to be able to supply a list of what CMDB items are assigned to the customer without them having to slect the asset number from a list. Once they enter the portal a list of their items to be displayed on the forms1 Reviewed by Alemba Product Manager
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Ability to see what CMDB items a user has assigned at task\request level
Would like a leaver process that from the request workflow can identify what assets the leaver has assigned to manage the message template and the receiving task of assets.1 Reviewed by Alemba Product Manager
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Set a reopen limit and allow a period of time where calls can be reopened and deny longer requests to reopen
Rob Armson - Amey - 86885 We have reopen call function active when person emails in to a mailbox with the call ref in the subject. We have been asked if its possible to set a rule on the reopen to limit this to only reopen if the call has been clo...
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Reviewed by Alemba Product Manager
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Improve Archive Feature
Currently the call archive process is a destructive process. Would like to see this improved so you do not lose attachments or links when calls are archived. without attachments, it prevents our use of the process as that is an integral part of th...0 Awaiting Release Assignment
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Knowledge link via email communication
We would like the ability to be able to link directly to a KB article when corresponding with a user via the email option within a ticket. As we currently aren't able to link KB's to custom fields the users are not always seeing/using the relevant... -
Expand functionality of field masks to allow for a specific number range
We would like to define a mask which will only accept the numbers 1-280 Reviewed by Alemba Product Manager
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Expand who can be notified for Request note/Attachments updates
Beverley Cutajar - 86413 - APS Bank Currently only the current analyst of the request recieves updates for notes/attachments added