Enable CI Identification from Email Subject/Body

If an event monitor triggers a mail to vFire to then log a call introducing the ability to identify the CI effected could then associate the CI to the call - reducing the need for analysts to do so.

Will enhance event handling.

  • Chris Ware
  • Mar 13 2017
vFire v9 / Email
  • Oct 13, 2020

    Admin response

    This should be possible using the Email Event Connector.

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  • Mick Smith commented
    March 17, 2017 11:54

    I would go further to say that it would be great if any field could be mapped in a call (or request) if the right formatting is found in the email.

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