We’ve received a request from a customer to add the ability for customers to close calls themselves through the vFire Portal as oppose to adding notes to calls notifying the service desk that the call can be closed. This functionality has come up time and time again in demonstrations mainly because the idea of a customer portal is to enable the customer to be self sufficient in managing their own calls including the ability to close off when a resolution is confirmed. If our customers operate the ITIL best practice method (even if they don’t), the default 2 tier Resolve/Close mechanism will allow the Service Desk to resolve and then for the customer to close. Where appropriate rules can be put in place to auto close should they have either a) not closed themselves via the portal or b) closed via inbound email notification. Before I delve into raising this as a customisation on their current v4.4.8 vFire system could this be raised as to an enhancement request in the standard vFire Portal as I think this is a fundamental action that will be required especially in net new business?