Knowledge Weight Rating

If an article receives Feedback as being Incomplete or Inaccurate, it receives a rating weight of 2 or 1 respectively. Once the article is reviewed and corrected, there should be the ability to manually reset the weighting (e.g. reset to 3 = Adequate, or 0 = unjustified rating).​

  • Guest
  • Sep 1 2016
  • Reviewed by Alemba Product Manager
vFire v9 / Knowledge Base
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  • Alexander Nuutinen commented
    September 08, 2016 08:12

    ^ *the historical rating of 1

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  • Alexander Nuutinen commented
    September 08, 2016 08:11

    Agreed - Once the feedback has been actioned, a rating of '1' really shouldn't apply to the newly reviewed article.

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