When emailing a knowledge article, having an

When emailing a knowledge article, having an option for the customer to close their call if the KBA resolved it

Techs can just send kb articles without the need to chase up customer to see if it worked. The customer can close their own ticket. Quicker resolution times.

Guest
Jun 29 2018
Reviewed by Alemba Product Manager

vFire v9 / Knowledge Base

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When emailing a knowledge article, having an option for the customer to close their call if the KBA resolved it

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