Manually adjust rating of KB article

If an article receives Feedback as being Incomplete or Inaccurate, it receives a rating weight of 2 or 1 respectively. Once the article is reviewed and corrected, there should be the ability to manually reset the weighting (e.g. reset to 3 = Adequate, or 0 = unjustified rating).? The functionality to manually adjust the rating of an article would indicate that a previously incomplete/inaccurate article has been reviewed and corrected accordingly. This functionality should likely be available when the article is saved and the Reviewed checkbox is selected. Otherwise, the article continues to be listed as in search results and reports with a low rating.? The functionality to manually adjust the rating of an article would indicate that a previously incomplete/inaccurate article has been reviewed and corrected accordingly. This functionality should likely be available when the article is saved and the Reviewed checkbox is selected. Otherwise, the article continues to be listed as in search results and reports with a low rating.?

  • Product Management Alemba
  • Jul 23 2015
  • Reviewed by Alemba Product Manager
  • Attach files
  • +1