Show Knowledge Bank article number above each

Show Knowledge Bank article number above each tab

If you are searching the Knowledge Bank, and open several different KB articles, the tab title just states 'Knowledge Entry'. Would be useful to show the KB number instead to make it easy to revert back:

KB.JPG

Slinder Kaur
Apr 21 2017
Reviewed by Alemba Product Manager

vFire v9 / Knowledge Base

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3 Vote

Display Knowledge Ref Number on tab Merged

When you have multiple Knowledge Articles open it would be nice to have the ref number of the article displayed as you do for Calls/Requets/Tasks so the analyst can tell which article to choose.

Created 12 May 17:41 by Guest

vFire v9 / Knowledge Base

0 Reviewed by Alemba Product Manager

Show Knowledge Bank article number above each tab

Display Knowledge Ref Number on tab Merged

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