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Permissions to access Knowledge Bank Admin Search
In order to put an element of control around the way that BOSS Analysts/Officers search the knowledge bank, I wanted to have the standard KB Search as the preferred method, rather than Knowledge Bank Admin Search. Unfortunately we found that there...0 Reviewed by Alemba Product Manager
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Editable Knowledge Information Panels
When going about Performance Assessment and demand of a few Published KB articles, we noticed that the Hits of an article are displayed differently when in the Read and Review screens: KB Read: "Service Desk Hits" (Internal) and "Portal Hits" (Cus... -
Make the background color of the wrapper pages a configurable option
No description provided0 Reviewed by Alemba Product Manager
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Add the Request/Task Description Field to the Conditional Branching Actions
We've had requests to change the Task Description based on the value of a particular request field. e.g. If a drop-down on the request is selected with value 'A', the task description could be set to an appropriate value. If value 'B' was selected...0 Reviewed by Alemba Product Manager
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Request Creator Widget
We would like to have a widget on the portal that links to creator of the request. We have many processes here that a request is made "on behalf of" however the request disapears out of the creator's active request ( as it should) but we are findi...1 Reviewed by Alemba Product Manager
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Call/Request Search and Reporting for Configuration Items in Deleted Status
Once a Configuration Item is put into a Deleted status you're not able to see Calls/Requests which were logged against it in the Search screens, as well as Reporting options are no longer available. We'd like the CI's to stay unavailable from Offi...0 Reviewed by Alemba Product Manager
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Set default impact/urgency for requests/calls logged in-wrapper
When logging a call or request in-wrapper, there is no method to set default values (like you can with call templates). This would be useful if a very complex form is in place.0 Reviewed by Alemba Product Manager
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E-mail interval either instant or every 10 seconds rather than every minute.
Can the e-mails be sent out quicker than every minute? our previous two call logging systems just sent the e-mails instantly so our users have an expectation of the e-mail with their reference number instantly and this makes vfire feel like it's l...0 Reviewed by Alemba Product Manager
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Launch search quickly from a field
The ability to launch an entity search from a field on a form. e.g. If I am looking at a call, I want to be able(minimal clicks) click on the CI and it will execute a call search with the CI prepopulated. The entity to search will be the entity th...0 Reviewed by Alemba Product Manager
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Friendly portal URL to view specifc call details
Trying to find the simplest URL to use to just display a specified call on the portal. The Help says "View a specified incident, or access the search page for Incidents", but when you view this page it only says how to Access Incident Search and L...0 Reviewed by Alemba Product Manager