Set default impact/urgency for requests/calls

Set default impact/urgency for requests/calls logged in-wrapper

When logging a call or request in-wrapper, there is no method to set default values (like you can with call templates). This would be useful if a very complex form is in place.

Guest
May 3 2017
Reviewed by Alemba Product Manager

vFire v9 / Wrapper & Controls

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Set default impact/urgency for requests/calls logged in-wrapper

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