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Add ability to manage contracts in the Manage CMDB task
We need the ability to automate contract management both by enhancing the Expiry Notifications page and capability and by adding contracts to the Manage CMDB task. For example, The contract status cannot be changed automatically based on defined p...
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Reviewed by Alemba Product Manager
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Search for Self-Service Service Catalogue Items based on description
Improving the search function for the self service service action catalogue so that this doesn't just search based on the service action title allows more complex items to be created and easily found by any user base. i.e. Microsoft ApplicationsDe...0 Assigned to a Release
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Graphic view of request phase in review
in business process automation users and managers are wanting to see where a request process is up to via a graphic. i.e. if a process has 6 phases or stages they would like to see where the process is by highlighting one of the stages / phases. I...2 Awaiting Release Assignment
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Workflow Template - Undo Feature
In Hermes 10.6.8 The Dependency diagram saves each action such as deleting a task, therefore it would be useful to also include an Undo Feature in case an action is accidentally performed.
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Reviewed by Alemba Product Manager
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Ability to bulk upload entries to a list in designer
This feature was available in version 9. The ability to upload a csv file when creating custom fields in designer to automatically create those fields and any corresponding list values0 Reviewed by Alemba Product Manager
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Enable SLA notifications against a task not the request
Given how the workflow module works requests do not get assigned to anyone and is purely task based. That said we are unable to assign the SLA notifications to the task current group/analyst and thus these are sent to the default group of the requ...0 Reviewed by Alemba Product Manager
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Knowledge base linking with custom fields
Currently we are unable to deep link our KB articles to the type level of our 'type' structure as this is a custom field. To support users in finding relevant articles based on their selections it would be helpful to be able to link against custom... -
Filter Call/Request/Task History in Self Service Portal
2 main Use Cases here. 1. Admin wants to tidy up what can/cannot be displayed in the History by Users: For Example: To be able to only show Notes/Emails, so to remove from being visible the system generated history items. To be able to remove fro...
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Awaiting Release Assignment
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Notes added to a request to be visible in the tasks of that request.
When a user adds a note to a request, we would like the note to be visible directly from the task history. At the moment the analyst would need to go in to the request to look at the notes.3 Reviewed by Alemba Product Manager
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Give Users Ability to Clone Requests in Portal
We've had a direct feature request from an end user to be able to clone old requests they have logged in the portal. This would benefit repetitive change requests, as well as our particular use case (repetitive travel requests logged by administra...0 Reviewed by Alemba Product Manager