Enable SLA notifications against a task not the request

Given how the workflow module works requests do not get assigned to anyone and is purely task based. That said we are unable to assign the SLA notifications to the task current group/analyst and thus these are sent to the default group of the request or sent to the requestor if they are a core user.

  • Jamie Brown
  • Nov 10 2022
  • Reviewed by Alemba Product Manager
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