Filter Call/Request/Task History in Self Service Portal

2 main Use Cases here.

1. Admin wants to tidy up what can/cannot be displayed in the History by Users:

For Example:

  • To be able to only show Notes/Emails, so to remove from being visible the system generated history items.
  • To be able to remove from being displayed certain history types such as Priority changes or SLA Breaches.
  • To be able to display the Task History when viewing the Request

2. Users (based on available items enabled by the Admin in item 1) want to be able to configure history items either for an individual item or a global setting.

  • Dave Ball
  • Sep 5 2017
  • Awaiting Release Assignment
vFire v9 / Self Service Portal
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  • Admin
    Dave Ball commented
    July 01, 2019 09:12

    Hi Darren

    Not at the moment, all Feature Suggestions are assessed by their customer demand (Volume of Votes) and are then scheduled for a future release when accepted to be included as a new feature. I will raise this at the next product review meeting to see where it may fit into the roadmap.

    Thanks

    Dave

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  • Darren Greaves-Jones commented
    July 01, 2019 08:50

     Hi Dave, any update on this request?

    Thanks

    Darren

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