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Search for Self-Service Service Catalogue Items based on description
Improving the search function for the self service service action catalogue so that this doesn't just search based on the service action title allows more complex items to be created and easily found by any user base. i.e. Microsoft ApplicationsDe...0 Assigned to a Release
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Add the ability to send messages to multiple recipients when cases are resolved or closed.
When we receive a case from another help desk system, the incoming email address of that system is captured as the "user". This is changed manually (or via email bonding) to the real submitter of the case, which is modified in the user field. This...1 Assigned to a Release
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Change how the SSP categories work
Currently the SSP uses a dropdown list for categorisation. It would be more useful and user friendly, to have categories as tiles (the same as how the form tiles themselves show) to drill down into the categories for users to find what they want. ...0 Assigned to a Release
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Shorter Dates in date field columns
Can we use a shorter date format for the date columns? Using the long format takes up too much space. It looks nice, but is not very practical. Better formats could be dd Mon YY HH:MM ( e.g. 6 Oct 20 09:00), DD-MON-YY HH:MM (e.g. 06-OCT-20 09:00) ...1 Assigned to a Release
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delegation - needs dates for start and end date
for the customer on the portal - to put a date as to when to start the delgation and when to end - so the4y donthave to remember to turn it off1 Assigned to a Release
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Extra screen when uploading objects
When you click the paperclip button in a call to upload an item it pops up with an unneccessary screen which asks you if you want to upload an Object. Please could this be removed? -
Allow bulk action/review on workload screen
We cannot bulk review or action from workload screen by selecting multiple items and choosing action or review. It works for call outstanding and search -
ability to set browse limits for different people/assignment groups
to enable certain people to be able to browse more records than others - as others use the search faciilities differently example...Change team would want to see more items in the CMDB than a service desk analyst -
Split Log/Update into seperate tabs for IPK workflow
A recent update to IPK workflow rules allows them to repeat when the rule is run. This means that the combination of log/update in a single tab makes it difficult to only send an email on logging without more complex rules and logic. The suggestio...1 Assigned to a Release
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To be able to assign tickets from the workload screen
As we triage tickets from the workload screen into different queues for action, it would be useful to assign without having to go into the ticket itself.0 Assigned to a Release