-
Search for Self-Service Service Catalogue Items based on description
Improving the search function for the self service service action catalogue so that this doesn't just search based on the service action title allows more complex items to be created and easily found by any user base. i.e. Microsoft ApplicationsDe...0 Assigned to a Release
-
Add the Call Closure screen, or all other screens, to the Designer so that it can be customized easily.
We are a bit limited by the fact that not all screens can be accessed via designer when simple customization needs to be done on these screens. Need to add a simple checkbox to the Closure Screen, but the form is not there.2 Assigned to a Release
-
Colour Code Workload Option
No option currently exists to be able to colour code the workload screen like you can on calls outstanding0 Assigned to a Release
-
Add the ability to send messages to multiple recipients when cases are resolved or closed.
When we receive a case from another help desk system, the incoming email address of that system is captured as the "user". This is changed manually (or via email bonding) to the real submitter of the case, which is modified in the user field. This...1 Assigned to a Release
-
Task deferrals linking and stopping SLA
Currently we are unable to defer tasks successfully meaning in these instances our requests are breaching SLA. If a request task is on hold (for example we are pending their agreed start date) we want to be able to defer the task like we can defer...0 Assigned to a Release
-
Change how the SSP categories work
Currently the SSP uses a dropdown list for categorisation. It would be more useful and user friendly, to have categories as tiles (the same as how the form tiles themselves show) to drill down into the categories for users to find what they want. ...0 Assigned to a Release
-
Shorter Dates in date field columns
Can we use a shorter date format for the date columns? Using the long format takes up too much space. It looks nice, but is not very practical. Better formats could be dd Mon YY HH:MM ( e.g. 6 Oct 20 09:00), DD-MON-YY HH:MM (e.g. 06-OCT-20 09:00) ...1 Assigned to a Release
-
Extra screen when uploading objects
When you click the paperclip button in a call to upload an item it pops up with an unneccessary screen which asks you if you want to upload an Object. Please could this be removed? -
delegation - needs dates for start and end date
for the customer on the portal - to put a date as to when to start the delgation and when to end - so the4y donthave to remember to turn it off1 Assigned to a Release
-
Allow bulk action/review on workload screen
We cannot bulk review or action from workload screen by selecting multiple items and choosing action or review. It works for call outstanding and search