Currently we are unable to deep link our KB articles to the type level of our 'type' structure as this is a custom field. To support users in finding relevant articles based on their selections it would be helpful to be able to link against custom fields.

Example:

When logging a ticket the customer will select the relevant service e.g. Application or Software > Then select the Software or Product (SOP) linked to the Service selected e.g. Microsoft Teams > Then select the associated type linked to both Service/SOP e.g. Lost/No Connection

As we have some SOP's with a lot of guidance we want them to see only relevant guidance linked to their type.