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18
Vote
Allow functionality to email users of child calls from a parent call
Currently we link all incidents to one Problem ticket. We would then just work from a Problem ticket, however If we were to communicate anything out it appears that this just goes to the one person on the Problem ticket rather than to all users wh...
Created 23 Dec 08:40 by Vicky Cresswell
ASM10 / Email
0
Reviewed by Alemba Product Manager
17
Vote
See multiple screens at the same time when Designing
I usually start my service request design by designing the Request Submission form. Once I have that designed - I'll do the Request Review form. It would be nice if I could see and scroll through both screens at the same time. That way I can make ...
Created 21 Jan 15:12 by Jim Weaver
ASM10 / Screen Designer
1
Reviewed by Alemba Product Manager
3
Vote
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.
Created 11 Dec 15:18 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
48
Vote
Filter Call/Request/Task History in Self Service Portal
2 main Use Cases here. 1. Admin wants to tidy up what can/cannot be displayed in the History by Users: For Example: To be able to only show Notes/Emails, so to remove from being visible the system generated history items. To be able to remov...
Created 05 Sep 08:54 by Dave Ball (Alemba)
vFire v9 / Self Service Portal
2
Awaiting Release Assignment
34
Vote
Notes added to a request to be visible in the tasks of that request.
When a user adds a note to a request, we would like the note to be visible directly from the task history. At the moment the analyst would need to go in to the request to look at the notes.
Created 10 Jul 08:40 by Darren Hanks
vFire v9 / Workflow
3
Reviewed by Alemba Product Manager
7
Vote
Add Hit Count and feedback score to the Knowledge Administration Search Results
Need to be able to sort articles by hit count so that unused articles can be retired and the most frequently used can be maintained better. Same issue for feedback score
Created 10 May 12:39 by Andria Bradac
ASM10 / Knowledge Bank
0
Reviewed by Alemba Product Manager
4
Vote
Delay task - allow time such as 3 months, 6 months and not just a date
this would be useful as now we use an end date but customers are choosing way into the future and the request remains open for over a year to be able to delay for 3 months without having to use an end date
Created 11 Oct 19:36 by jill cowton
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
2
Vote
Ability to exclude sending out user surveys based on Call Priority and child calls
The ability to exclude sending out user surveys based on Call Priority and linked calls would be useful for users so that they do not receive multiple surveys linked to a parent call. Additionally, it would be helpful if we could exclude sending o...
Created 22 Jan 23:59 by Richard Luu
ASM10 / User Survey
0
15
Vote
Self-Service Portal - Admin option to be able to see portal as specific user sees it
Often I need to troubleshoot an issue for a customer. It would be helpful to be able to see the portal as they see it - to see the same counts in the My Counts section, and to see only the service actions that they have the rights to see. Just lik...
Created 02 Feb 15:48 by Jim Weaver
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
5
Vote
Analyst auto assignment round robin
Allow way for calls to be auto assigned to analysts in a queue in a round robin manner. When a call is assigned to a queue it then is auto assigned to a member of that queue and so on for the next call to the next analyst.
Created 07 Aug 15:15 by Rob Armson
ASM10 / Core
0
Assigned to a Release
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