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Allow custom SQL queries to populate field values
Customer have another customisation they have developed for the portal which again, I think we could improve upon to provide benefit to the product. They require this replicating to be able to roll out vFire in their environment. The customisation...0 Awaiting Release Assignment
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Integration with Microsoft Power Automate (Flow)
Providing incoming/outgoing triggers for Power Automate would open up a lot of automation possibilities both in terms of communication but also in the 'real world'. For instance, a motion or moisture sensor being triggered could generate a call or...1 Reviewed by Alemba Product Manager
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Ability to change order in user and analyst search fields settings
I cannot change order of the user/ analyst search fields settings. Hence first item in search results is most of the time irrilevent to the search. If the order was changable likje any other field select option, it could be easily personalised mor...1 Reviewed by Alemba Product Manager
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Customer Survey - Closed vs Open-Resolved
We would like the option to survey only calls that are Closed (not Open-Resolved). Surveying Open-Resolved calls introduces an issue of surveying calls that are not yet tested and verified with the user resulting in negative survey results and com...0 Reviewed by Alemba Product Manager
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Partitioning Existing Data
At present if a pre existing vfire system exists that requires partitioning due to new business areas being onboarded. There is no capability within the tool to move data that was previously unpartitioned to the required partition. Scenario: Cus...0 Reviewed by Alemba Product Manager
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Add ability to reorganize saved searches
Currently vFire Core is missing the ability to sort or organize any saved searches in the list. There are workarounds but none are ideal. The ability to move saved searches around in the drop down list would be a great feature.0 Reviewed by Alemba Product Manager
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Would like Stakeholders to be attached to KB articles. Need to distribute change notifications to others besides contributors
Lots of people involved with KB articles and no way to notify them2 Awaiting Release Assignment
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SLA Target Time not available as field to import through designer
The SLA Target time would be useful to pull through on Call Review screens created within the designer -
Save button on workflow screen needs to save request too
I've seen multiple individuals go to the trouble of creating a request, building the workflow and flushing out each of the tasks - carefully clicking save at the top of the workflow screen throughout the process - only to lose everything they have...
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Reviewed by Alemba Product Manager
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Showing results when typing is great! Can we trigger this by paste as well?
When we start completing a form, the results showing up as one types is a great feature. Sometimes people will paste to a field (for example computer name). Can we monitor this event to, to invoke the search?0 Reviewed by Alemba Product Manager