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Filter Call/Request/Task History in Self Service Portal
2 main Use Cases here. 1. Admin wants to tidy up what can/cannot be displayed in the History by Users: For Example: To be able to only show Notes/Emails, so to remove from being visible the system generated history items. To be able to remove fro...
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Awaiting Release Assignment
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Customer Portal - Calendar Addition
We would love it if it was possible to have a calendar that is Customer facing on the Customer Portal so that we could add in when there was going to be Planned Outages of certain systems so that the Customer's could have a place to check to see i...4 Reviewed by Alemba Product Manager
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Change Portal Display Categories so they are specific to the portal system
One of the benefits of vFire is you can have as many license free portals as you want. However, they all share the same Portal Display Categories. The system should treat these exactly like My Options and allow you to create one that you share bet...0 Reviewed by Alemba Product Manager
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Allow portal users to customise their own columns
Our users want the flexibility to show/hide portal columns as they see fit. What is useful to one organisation is not necessarily useful to another. It would be great if portal users can customise the columns that are presented to them in the portal.3 Reviewed by Alemba Product Manager
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Date Field needs to be updated
The current Date Field on SSP has free text for day and year and dropdowns for month, needs to be configurable and modernised as to what is displayed.2 Reviewed by Alemba Product Manager
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My Portal Summary - Not Submitted Forms Option
Could a Not Submitted option be added under the My Portal Summary field on the Self Service Portal so that Customer's are fully aware of any forms they have not yet completed and do not need to click on one of the MY OPTIONS menu items to see the ... -
Beautify the request has been logged screen with Designer!
When a request is logged the user is given a message: a new change request has been logged with the following details. This message is sometimes appropriate, but the more areas use vFire the more this needs to be configurable. See example...2 Reviewed by Alemba Product Manager
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Ability to add attachment to Chat window in self service portal
We have recently set up chat in our self service portal. A couple of users have commented that although when you drag an object into the chat pane, its says 'Drop files here' there is no facility to actually attach an object which is a little conf...0 Reviewed by Alemba Product Manager
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Grey out all read-only fields
On the self-service portal, any fields that are read-only have inconsistent formatting. Some are greyed out, some are not. This is confusing people. Request that all read-only fields including fields pulled from linked CIs have a grey background -
Approval Search - Show tasks over 4 weeks old (>4) or date selector
Customer feedback indicates that there's a reliance on received e-mails to keep track of what they've approved through the customer portal. Looking into the experience, I noted that the 'Search Approvals', 'Approval Search' screen only offers the ...0 Reviewed by Alemba Product Manager