Our users want the flexibility to show/hide portal columns as they see fit. What is useful to one organisation is not necessarily useful to another.
It would be great if portal users can customise the columns that are presented to them in the portal.
Not within the 9.8 Release but it is something we are considering.
Will it be possible for individual portal users to customise their view? That is user A and user B from the same organisation? We have some users (user A) that only see their calls/requests, and others (user B) that see all users in their organisations. In this case, user B would like different columns.
A new feature due for release in v9.8 will allow an administrator to configure the columns for the most common Search Results tables in Self Service, this will be able to be modified on a per Portal System basis, you may be able to configure each organisation to use a different Portal System.