When a request is logged the user is given a message:
a new change request has been logged with the following details.
This message is sometimes appropriate, but the more areas use vFire the more this needs to be configurable.
See examples attached.
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[cid:110CLPdyMzv.JPG]
Dear Alemba (Dave Ball,
We are very interested in getting your feedback regarding your experience with SWARH IT Support for call number: 28546.
Your perspective is very important to SWARH and the IT Support team. All information you provide will be treated as confidential and will be used solely to improve our support programs and service offerings.
The description of the issue logged with us is included below, for your reference:
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Beautify the request has been logged screen with Designer! status has changed to Reviewed by Product Management
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[cid:108CLPuKJ8O.JPG]
Your issue #IN-28546 has been closed.
Hi Alemba (Dave Ball,
Thank you for contacting SWARH IT Support. Your ticket information and its resolution are below. If you feel that the ticket has not been resolved to your satisfaction or you need additional assistance, please reply to this notification to provide additional information. You can also review you call details by clicking on the "Open Call" button below.
Solution Description: [Closed]
[Closed]
[Reason : Advice Provided]
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Issue No: IN-28546
Closed Date: 12/03/2019 6:57 AM
Reason: Advice Provided
Logged Date: 11/03/2019 9:18 PM
Description: Beautify the request has been logged screen with Designer! status has changed to Reviewed by Product Management