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Limit Customer Survey based on IPK Status for Calls Customer Survey systems
Add functionality to Customer Survey systems created for Calls to allow them to limit based on IPK Status. This would be useful because it would allow IT Department's the ability to only survey on one and/or many IPK status of their choosing inste...1 Reviewed by Alemba Product Manager
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Customer Survey - Closed vs Open-Resolved
We would like the option to survey only calls that are Closed (not Open-Resolved). Surveying Open-Resolved calls introduces an issue of surveying calls that are not yet tested and verified with the user resulting in negative survey results and com...0 Reviewed by Alemba Product Manager
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Filter Customer Surveys based on customer and/or group
Having the ability to filter Customer Surveys based on customer and/or group would be useful for targeting a specific customer(s) or group(s) and/or eliminating customer surveys from being sent to generic customers, or any customer for that matter... -
Send different surveys to international customers
It appears that surveys are sent based off of an officer's default queue for incidents, but we are going to begin servicing international customers and will need different surveys sent to the international customers than what is sent to the US cus...2 Reviewed by Alemba Product Manager
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Customer Survey email notifications
Is there a way to configure the survey notification to be send to customers once a day in a specifc hour/end of day ? Currently when customer get a closed call notification he get in parallel the survey notification even befire the closed call not... -
Can we have an option in Surveys to create a ticket based on the response.
Can we have an option in Surveys to create a ticket based on the response. Could use Rules Builder to query the result from the Survey Possibly allow for multiple rules. Choose a template to create the call from based on these rules. Have a Mappin... -
Filter Request Surveys being sent based on a type of workflow
Customer wanted an enhancement for Request Surveys to have additional logic to filter out surveys being sent based on aa type of workflow. One way we could build this into the product is to use the Rules Builder on the Survey screen and allow the ...