It appears that surveys are sent based off of an officer's default queue for incidents, but we are going to begin servicing international customers and will need different surveys sent to the international customers than what is sent to the US customers and since the officers that will take care of the international queues will be defaulted and apart of other US queues we need assistance in coming up with a way to get surveys sent to the international customers when one of them enters an incident. Customer Surveys are sent either based on the default IPK group of the Officer dealing with the call, or a specified Organisation. It is requested this functionality is changed so that the Customer Survey is sent for the IPK group the call is currently assigned to. Customer currently have no Officers assigned with their International IPK group as default, as such they are unable to send specifically designed "International Customer surveys" to this group.