When users close their own calls in the customer portal, prompt them to complete a survey

We send customers surveys via email when a call is closed, however the response ratio is low.  One of our customers has asked if a survey could be prompted/popup to be completed when customers close their own calls in the customer portal.

  • Guest
  • Mar 7 2018
  • Reviewed by Alemba Product Manager
vFire v9 / Survey
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  • Admin
    Dave Ball (Alemba) commented
    April 18, 2018 08:13

    This has now been reviewed by the Product Management Team and will monitor the number of votes this suggestion gets with other customers.

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