We recently had 2 major incidents occurring which led to over 400 incidents being raised to the service desk. To manually go into each of these to categorise them and link them to the outstanding major incident would have taken hours and a lot of wasted resource.

We manage our phishing using PhishMe so these are logged using an icon within Outlook which subsequently logs a call via Email.

It would be very useful, and time limiting, to have the ability to bulk categorise tickets (Service, Type etc) and to bulk link them to a major incident etc.