The ability to convert an Incident to a request or request to incident

If a customers log a ticket in the incorrect format, it takes time to convert from one to the other and incorrectly logged tickets skew the accuracy of reports

  • Guest
  • Sep 28 2017
  • Reviewed by Alemba Product Manager
vFire v9 / IPK
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  • Peter Simmons commented
    November 28, 2018 00:50

    Also make sure they don't get a closure email for the call.

    Analysts should be able to change to any type of form once submitted.

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