Ability to make email box on call closure screen

Ability to make email box on call closure screen checked by default for calls logged using standard call logging

Organizations like to ensure that an email is sent to a customer on call closure. Currently the analyst has to check the email box each time. System settings or access to the screen by designer is desired to control whether or not this checkbox is on or off by default. There is an option (which works) if the call is logged via a Service Action (Service Catalog) Please see attached message settings.

Email on Call C...

Guest
Nov 22 2016
Reviewed by Alemba Product Manager

vFire v9 / Email

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Guest commented

October 11, 2018 09:35

we have been using VFire for the last 2 months and not having the Email set as default is a major concern.

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Ability to make email box on call closure screen checked by default for calls logged using standard call logging

Identify yourself with your email address

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