Option to create Knowledge Bank Favourites

If you have a list of key KBs you wish to keep but can't remember the KB number, it would be good to have a facility to store 'Team KB favourites' or possibly your own for quick access.  Similar feature to internet favourites.

  • Slinder Kaur
  • Apr 21 2017
  • Reviewed by Alemba Product Manager
vFire v9 / Knowledge Base
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  • Guest commented
    June 11, 2019 12:51

    I had another customer request this feature - but from the Self Service Portal.  And they would like to see automatic notification whenever a favorite article has been updated.

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  • Admin
    Dave Ball commented
    September 06, 2017 12:44

    The Favourites Menu tab allows you to manage the Explorer Menu only to reduce the number of menu items you see in the menu. I think the idea of Favourites or Bookmarks for Knowledgebase Articles or commonly used Service Catalog items for example is a good one.

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  • Guest commented
    August 08, 2017 14:32

    Furthermore, I noticed there is a Favourite bar on the Reporting screen, Call logging screen, this maybe a way to proceed with this suggestion?

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