We have instances where we have multiple devices experiencing the same issue, and we then have to log multiple calls.
E.g 10 tills have broken cash drawers.
Maybe add the ability to select more than one Configuration Item to one call.
Could also maybe have the option of logging multiple calls based on the "CI List"
Regards
Merlin
Do you have a particular need to use the out-of-the-box config item field? If not you could replace it with a multi-value config item QD extension field.