Ability to link more than one CI to a Call

Often times an incident can involve more than one CI. For example, a customer can have a problem with Outlook on their laptop.  We'd like to link the Call to both the Software CI for Outlook and the CI for their laptop.

  • Guest
  • Mar 31 2016
  • Reviewed by Alemba Product Manager
vFire v9 / IPK
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  • Darren Johnstone commented
    March 15, 2018 09:49

    In this example, the issue would be with the Installed software "outlook" this should then be part of a tree, above which would have the OS and then the laptop. This is how a CMDB is built so that you dont need to list each related CI. Your CMDB software should show all related CIs

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