Hi Jamie! We recently released the "Followers" functionality, allowing Analysts in Nano and Users in SSP to manage Followers—adding, removing, or adding themselves—directly from the submission/detail screens using a multi-search field, provided they have the necessary permissions. Additionally, as part of a Core Functionality Extension, the same multi-search field for managing Followers will also be available on Core screens for Calls, Requests, and Tasks.

Followers can view Calls, Requests, and Approvals based on their permissions in the Self Service Portal Roles, with access levels ranging from Own Calls/Requests (limited to their own activities), Org Calls/Requests (organization-level access), All Calls/Requests (full access), Partial Follower (restricted to specific activities like Calls only), and Non-Follower (no access, with the "Manage stakeholders" checkbox disabled); stakeholders assigned as Followers can only view the Call, see its history—including conversation history in read-only mode—add or remove themselves as Followers, and Chase the Call on behalf of the assigned user.

In Admin/IPK Workflow rules and IPK Notification rules, recipients can be added for logging, updates, and other actions and Followers will also appear in the Email CC section when an email is sent for the entity they are following.

More information about the functionality here: https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/following-tickets