View a users Calls and Requests via their Person record

It would be useful to be able to view the ticket history for a user via their person record. That way you can quickly see if they've got any open Calls or Requests or find an older ticket via the person record without having to do multiple searches.

  • Anthony Spencer
  • Nov 22 2021
ASM10 / Core
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  • Guest commented
    04 Mar 10:14

    Thanks Andria, its an interesting idea to add these to the person record. Do you know it you can click through from the widget to see the call/request/asset or do you still need to search?

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  • Andria Bradac commented
    01 Mar 14:41

    This can be done with the following widgets:

    Calls:

    {"entiåçtyType":"call","navigationEntityType":"call","columns":"Ref,Priority:Priority.Name,CallStatus:CallStatus.Name,ConfigurationItem:ConfigurationItem.Name","headers":"CallNo,Priority,Status,ConfigurationItem","filters":"UserId%20%3D%3D%20%40UserId","sorting":"off","filters":"!@IsDeleted","sorting":"off","pageFilters":"[{\"id\":\"REF\",\"apiId\":\"User\"}]","orderBy":"","sortBy":""}


    Requests:

    {"entityType":"request","navigationEntityType":"request","columns":"Ref,RequestStatus:RequestStatus.Name,Type:Type.Name","headers":"Ref,Status,Type","filters":"UserId%20%3D%3D%20%40UserId","sorting":"off","filters":"!@IsDeleted","sorting":"off","pageFilters":"[{\"id\":\"REF\",\"apiId\":\"RequestedBy\"}]","orderBy":"Ref","sortBy":"Ref"}


    Assets:

    {"entityType":"person-to-asset-stakeholder-link","navigationEntityType":"asset","columns":"Asset:Target.Name,LinkType:LinkType.Name,ModelType:Target.ModelType.Name,Type:Target.InfraEntityType.Name,Ref:Target.Ref","headers":"Items,Role-Access,Module,Type","filters":"!@IsDeleted","sorting":"on","pageFilters":"[{\"id\":\"REF\",\"apiId\":\"Holder.Ref\"}]","orderBy":"Target.InfraEntityType.Name","sortBy":"Model"}

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  • james lawson commented
    November 23, 2021 07:37

    and Linked CMDB items

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