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Self Service Portal Categories in main menu on portal
It would be useful for the portal to have an option to add the self service portal categories into the main menu structure automatically. Currently you can replicate this by using deep links but if the list of categories changes, you need to make ...0 Reviewed by Alemba Product Manager
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Hi, In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW button beside the Select Query box). That option is gone in vfire. Can it not be reinstated
In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW butt...0 Reviewed by Alemba Product Manager
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Hide included search fields from user/analyst search field settings
When setting up search field settings in v10, there is the ability to include other fields within the search as an extra column. There should be an option to hide the display of the column whilst still allowing it to be included within the search.... -
IPK Title Option to restart SLA clock
There is an option to stop the SLA clock given a specific title, can the option also be put in for the clock to be started again automatically based on specific status. This would help with automating the basic tasks of call workflow.0 Reviewed by Alemba Product Manager
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Show & allow changes to current assignment group and status on front page of Core
Similar to Nano behaviour, allow the ability to show& change the current assignment group & status of a ticket on the front screen of Core. This will reduce the amount of time spent managing tickets.0 Reviewed by Alemba Product Manager
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European calendar
Could we have a European calendar on ASM? Only the US calendar is available on ASM 10.3.3 while on vFire we had the option to start the week on Monday :)0 Reviewed by Alemba Product Manager
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KB Article Type to use same type tier control as IPK (v10.3.3 onwards)
Setting an article type (profile) that has tier is not intuitive. Actually it is not easy to set it at all as you have to click on the actual arrow to get to the next tier of entry types to appear, which does not feel intuitive.0 Reviewed by Alemba Product Manager
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Allow bypass of SSO to login to core, nano, portal
When SSO is configured (especially forcloud systems) and is configured to go directly into the product (i.e. there is no login screen shown), it is not possible to access the product without having an SSO account. It is required to be able to bypa...0 Reviewed by Alemba Product Manager
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Link OLA to Task Planned Time
If would be good to be able to take advantage of the OLA escalations for a Task. However, the resolution time should be taken from the Task Planned Time. This is required because very different tasks can be given to the same team. So I want to cre... -
Better View of Call History for Users
The call 'history' in SSP is too cluttered - users want to see the latest update to calls but the content of any responses/updates from analysts is mixed up with call forwarding, SLA application etc. There should be differentiation for the user be...2 Assigned to a Release