IPK Title Option to restart SLA clock

There is an option to stop the SLA clock given a specific title, can the option also be put in for the clock to be started again automatically based on specific status. This would help with automating the basic tasks of call workflow.

  • Brendan Crowe
  • Aug 27 2018
  • Reviewed by Alemba Product Manager
vFire v9 / IPK
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