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Generate Deep Link URLs when clicking the Ref Number in the Tab or on Portal
To quickly allow a URL to be generate to deep link to a Call or any other Entity such as Service Action or CMDB Item in Core, Nano or Portal by clicking the Ref Number in the Tab or from Portal/Nano interfaces Often need to direct someone to see s...
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Reviewed by Alemba Product Manager
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Editing Security based on Status
The ability to control whether a vFire Officer can edit an article based on the status that the article has. E.g. An article set as Draft may be created and edited by those of a KCS 1 (Candidate) role, however when an article is set to Approved, o...0 Reviewed by Alemba Product Manager
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Self Service Portal Categories in main menu on portal
It would be useful for the portal to have an option to add the self service portal categories into the main menu structure automatically. Currently you can replicate this by using deep links but if the list of categories changes, you need to make ...0 Reviewed by Alemba Product Manager
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Timestamp save indicator on Admin screens
Have a timestamp (similar to designer screen update) or similar as confirmation that save has committed across ALL Core Admin screens. This was raised by one of my clients with regards to wanting a save confirmation on the SysAdmin>IPK Manageme...0 Reviewed by Alemba Product Manager
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Hide included search fields from user/analyst search field settings
When setting up search field settings in v10, there is the ability to include other fields within the search as an extra column. There should be an option to hide the display of the column whilst still allowing it to be included within the search.... -
Show & allow changes to current assignment group and status on front page of Core
Similar to Nano behaviour, allow the ability to show& change the current assignment group & status of a ticket on the front screen of Core. This will reduce the amount of time spent managing tickets.0 Reviewed by Alemba Product Manager
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European calendar
Could we have a European calendar on ASM? Only the US calendar is available on ASM 10.3.3 while on vFire we had the option to start the week on Monday :)0 Reviewed by Alemba Product Manager
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KB Article Type to use same type tier control as IPK (v10.3.3 onwards)
Setting an article type (profile) that has tier is not intuitive. Actually it is not easy to set it at all as you have to click on the actual arrow to get to the next tier of entry types to appear, which does not feel intuitive.0 Reviewed by Alemba Product Manager
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Ability to include Linked IPKs or SA in a report
Ability to include Linked IPKs or SA in a report0 Reviewed by Alemba Product Manager
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Embed a hyperlink to an internal address into a Call/Request.
We need to embed a link (hyperlink) into a Request. This works okay for web sites (e.g. I inserted a link to bbc.co.uk and when clicked it returns the bbc web site.) However, we are unable to resolve links to any "internal" location - e.g. using a...1 Reviewed by Alemba Product Manager