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5
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Accessibility
We have a Blind member of staff that uses a screen reading piece of software called Jaws in conjunction with a Braille reader and text to speech. She has advised us that the portal is un-usable using this software meaning she has to ask her collea...
Created 23 Jan 17:07 by Rob Locke
vFire v9 / Self Service Portal
1
Reviewed by Alemba Product Manager
2
Vote
Please bring back the ‘To PDF’ button/feature previous versions of ASM had in Call History
Hi Team, In Previous versions of ASM, There is an button ‘To PDF’ button/feature in the Call History. Can you please bring back tht feature ? I have attached the image.Kindly check. We have had some users asking about where the feature went and if...
Created 06 May 02:23 by Guest
ASM10 / Other
0
Reviewed by Alemba Product Manager
5
Vote
Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...
Created 10 Jan 16:47 by Chris Ware
vFire v9 / Self Service Portal
1
Reviewed by Alemba Product Manager
2
Vote
Need option to always email when forwarding a task/call.
We need a checkbox for each IPK / workflow queue titled “always email upon forward/assign” or something to that effect. This is frequently requested by ASM users and highly desirable feature. They would like to be emailed each time so they do not ...
Created 29 Apr 04:02 by Guest
ASM10 / IPK
0
Reviewed by Alemba Product Manager
4
Vote
Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.
Created 11 Jun 13:39 by Guest
vFire v9 / Knowledge Base
1
Reviewed by Alemba Product Manager
6
Vote
HTML Code Input
The ability to specify HTML code such as line breaks / pages <p> to make the display of information through the self service portal better. For instance the Add me to major incident option only provides a short description and does not carry...
Created 22 Jul 15:18 by Clark Stalham
vFire v9 / Service Catalog
0
Reviewed by Alemba Product Manager
3
Vote
'Back to ticket' button on self service portal after adding note
Would be useful if customers could click a button to take them back to the ticket instead of just a dead end where they then have to go to 'Home' on the left and find the ticket again.
Created 16 Nov 13:15 by Guest
vFire v9 / Self Service Portal
0
Reviewed by Alemba Product Manager
5
Vote
Designer - Improve drag and drop functionality
The usability of the Designer drag and drop method is frustratingly unreliable. At this point you're required to click and drag from the bottom right corner of the text field of any box to have any strong guarantee of being able to move the box (e...
Created 19 Dec 13:45 by Guest
vFire v9 / Designer
1
Reviewed by Alemba Product Manager
2
Vote
Add the ability for Analysts in Core to edit service actions on calls raised in the portal
When a call comes through to portal (service action) the analyst that takes action is unable to update the service action field if the user has selected the wrong one.
Created 20 Apr 13:59 by Vicky Cresswell
ASM10 / Core
0
Reviewed by Alemba Product Manager
5
Vote
Allowing Custom Colours created to be accessibe for each widget within Portal Skins
Currently custom colours need to be defined for each widget individually rather than being able to save a custom colour and being able to access it when setting the custom colour for a different widget within Portal Skins. This would assist with e...
Created 07 Dec 13:21 by Kate Rushworth
vFire v9 / Self Service Portal
0
Reviewed by Alemba Product Manager
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