-
Portal Accessbility Features
After a portal review, it has been raised that there are some elements of the portal screen that are not as inclusive and accessible as they need to be. We are only able to remove capital letters from specific areas of the portal screen. For examp...0 Reviewed by Alemba Product Manager
-
Hi. There is no option in the IPK Assignment Workflow rules, to send calls directly to an External Supplier \ External Supplier Contact
Hi. There is no option in the IPK Assignment Workflow rules, to send calls directly to an External Supplier \ External Supplier Contacts. You can only send to Analysts or IPK Groups. I don't understand why this option is not present as in some cas...0 Reviewed by Alemba Product Manager
-
Report: All workflow tasks assigned to a particular group
In order to predict the amount of expected work on our team, I requested that a report be built to show all Workflow Templates that have an Assigned Team of the 'Service Centre', so that we can see how many workflows that we're actually involved i...2 Reviewed by Alemba Product Manager
-
Ability to add more than one Subscriber Group to a Resource Type User Import
Currently we can only add one subscriber group to an import, so have to create multiple imports. -
Request form: pre-fill update fields from CMDB item
Now we can pull back read-only data from a linked CI or create new fields to update CI data. The ideal form would also allow an update field to be pre-filled from a CI. The user can then modify the data and then submit and update CI.0 Reviewed by Alemba Product Manager
-
ASM Knowledge administration should allow you to display the same fields in the results that are in your search criteria.
I can search in the Knowledge Administration search by "Created By". But I can't display this field in the search results. In my opinion, I should be able to add any field to the search results that I use in the criteria for searching.0 Reviewed by Alemba Product Manager
-
Show Knowledge Bank article number above each tab
If you are searching the Knowledge Bank, and open several different KB articles, the tab title just states 'Knowledge Entry'. Would be useful to show the KB number instead to make it easy to revert back:0 Reviewed by Alemba Product Manager
-
Please bring back the ‘To PDF’ button/feature previous versions of ASM had in Call History
Hi Team, In Previous versions of ASM, There is an button ‘To PDF’ button/feature in the Call History. Can you please bring back tht feature ? I have attached the image.Kindly check. We have had some users asking about where the feature went and if...0 Reviewed by Alemba Product Manager
-
Date Calculations on Screen Designer
I would like to set up a rule in the screen designer to show/hide fields and HTML sections based on a relative date. For example, if the user creation date < today - 14 days, I want to display a HTML section to inform the analyst this is a new ...1 Reviewed by Alemba Product Manager
-
The ability to be able to change ticket details without becoming the owner of the ticket
when editing (taking action) on a ticket, you become the owner of the ticket. There are instances where it would be beneficial to be able to edit the ticket without becoming the ticket owner0 Reviewed by Alemba Product Manager