The ability to be able to change ticket details

The ability to be able to change ticket details without becoming the owner of the ticket

when editing (taking action) on a ticket, you become the owner of the ticket. There are instances where it would be beneficial to be able to edit the ticket without becoming the ticket owner

Guest
Apr 6 2017
Reviewed by Alemba Product Manager

vFire v9 / Unspecified

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The ability to be able to change ticket details without becoming the owner of the ticket

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