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Better Icons in Core
The icons in core are a bit drab and often difficult to distinguish at a glance - it took me a while to notice that the 'parent' and 'child' link icons were different. Can we have a bit of colour on them? Even better, the ability to upload and sel...2 Reviewed by Alemba Product Manager
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Adding an attachment in SSP, does not flag the call as having a note/update to review for the Analyst in Calls Outstanding
Note added indicator Adding a note from the portal, shows an indicator on the analysts’ calls outstanding view and add note shows as orange from within the call, only once the analyst has ‘taken action’ AND viewed the note will the indicator on C...1 Reviewed by Alemba Product Manager
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Ability to add attachment to Chat window in self service portal
We have recently set up chat in our self service portal. A couple of users have commented that although when you drag an object into the chat pane, its says 'Drop files here' there is no facility to actually attach an object which is a little conf...0 Reviewed by Alemba Product Manager
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Add reminder date for review as well as expire
Currently expiry reminders are available in contracts but you cannot have an expiry date set AND a review date. You may wish to review the contract performance some months before the expiry date.3 Reviewed by Alemba Product Manager
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There does not seem to be a way to link a CIs to Services via CSV import, in the same way you can link a CI to a Service under Linked Resources \ simulated outage, etc)
Hi I want to link a range of CIs to Services, (via the csv import in VFire Integration) (see the attached) But this functionality is not present \ does not work There should be a way to link the CIs in the csv directly to the Service (using\ s...0 Awaiting Release Assignment
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create a rule trigger on reopened tickets
setup a rule that has the ticket reopen to the analyst that closed it and also send an email to the SD manager 1 it reopens tot he closing analyst so that they can still work the ticket verse going to new analyst to possibly have to trouble shoot ...1 Reviewed by Alemba Product Manager
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Extend the API to cover Stakeholders
We want to leverage stakeholders more and more. Adding Stakeholder methods to the API will make integration and auto-maintenance of CMDB easier.0 Awaiting Release Assignment
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send a calendar invite
It would be handy to be able to send a calendar meeting invites similar to approval and the start time could be the implementation dates0 Reviewed by Alemba Product Manager
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Email Template - Pre-set an email template with recipients already listed.
We can pre-set an email template with recipients already listed e.g. like in an Outlook OST file? If so, can we also have the option to change them if we need to? We can pre-set an email template with an attachment (which links to our Document ...0 Reviewed by Alemba Product Manager
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activity Feed/Home page notification center with user controlled email and communication preferences
Notification center and activity feed along the right or left-hand side, top or bottom of screen (like facebook does). there tends to be plenty of real-estate on the right side of the screen. Users and agents should be able to specify if they want...
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Reviewed by Alemba Product Manager