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Add Ability to embed Video into Knowledge Articles
In the same way you can embed an image into the description/solution boxes on a KB article it would be useful to be able to embed a video from a url or attachment so these can be displayed and run from the article on WSS or within vFire Core. Prob...4 Awaiting Release Assignment
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Give Users Ability to Clone Requests in Portal
We've had a direct feature request from an end user to be able to clone old requests they have logged in the portal. This would benefit repetitive change requests, as well as our particular use case (repetitive travel requests logged by administra...0 Reviewed by Alemba Product Manager
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Notify the new user when the user is changed on a case
When a new user is selected for a case, we currently have to manually send them a message to notify them that we are working on the case for them. It would be helpful if a message (such as Call Logged to User) could be automatically be sent when t...0 Reviewed by Alemba Product Manager
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How to make the integration synchronisation log readable.
In 10.6.9 the Integration log, it now displays messages for each result. This is great, but the resource number is not relatable. It would make more sense to display the login ID as it used to do for an error or for the ref ID where the integratio...0 Reviewed by Alemba Product Manager
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Additional functionality for Call Activities
A Call cannot be closed while there are open Activities. The Activity has a reference number. A Activity can be assigned to a Group. The Activity can be viewed in Workload.0 Reviewed by Alemba Product Manager
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Ability to bulk upload entries to a list in designer
This feature was available in version 9. The ability to upload a csv file when creating custom fields in designer to automatically create those fields and any corresponding list values0 Reviewed by Alemba Product Manager
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Highlight with a color change the presence of active filters in a table
As in Excel, it is useful to highlight with a color change the presence of active filters in a table; the color change should be applied to all header fields; sometimes the active column, which is blue in color, is not visible because it is in the...0 Reviewed by Alemba Product Manager
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My Active Tasks Cards
On the portal, instead of My Counts, we need a notification area that simply shows my Active items.. in it should be listed open approvals, calls and requests were a note has been added, and any pending surveys. Anything that requires the customer...
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Reviewed by Alemba Product Manager
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Ability to add in working hours to the auto call closure
Currently our auto close is configured to close a ticket if no response within 48 hours. What we want to do is exclude non-working hours into this function.0 Reviewed by Alemba Product Manager
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Knowledge base linking with custom fields
Currently we are unable to deep link our KB articles to the type level of our 'type' structure as this is a custom field. To support users in finding relevant articles based on their selections it would be helpful to be able to link against custom...