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Change Portal Display Categories so they are specific to the portal system
One of the benefits of vFire is you can have as many license free portals as you want. However, they all share the same Portal Display Categories. The system should treat these exactly like My Options and allow you to create one that you share bet...0 Reviewed by Alemba Product Manager
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Enhanced rules management
Dynamic forms are awesome and we're starting to do some complex things. I have a few suggestions about ways you could make rules easier to work with: 1. Allow us to clone rules within a screen. Often you will have several rules that are all quite ...0 Reviewed by Alemba Product Manager
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Bulletin Hit Counter (Demand Tracking)
It'd be great if we could track the internal and customer portal views of any bulletin that's posted to the Bulletin board, to guage it's effectiveness in spreading information and potentially deflecting calls for support. I haven't been able to f...0 Reviewed by Alemba Product Manager
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Emails Updating Closed Requests
When a user replies to the "your request is closed" email, vFire automatically adds a note to the request but it does not reopen it or highlight in any way. This means the users things we're ignoring their email. There are settings in vFire for Ca...0 Reviewed by Alemba Product Manager
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Allow dynamic assignment of values in conditional branching actions.
Allow dynamic assignment of values in conditional branching actions. Currently if you have an extension field of type person, you can only assign that person to a specific value, e.g. Chris Jones. What I would like to do is assign that person fiel...1 Reviewed by Alemba Product Manager
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Review Required should not change Article Status
I would like to see that the use of the Review Required check-box no longer change the status of an article. A reason for this is that, when an article is marked for Review, a Review Flag is applied anyway, which can be searched on by Knowledge Ad... -
Expand Call Closure to overwrite/clear fields on closure
Would it be possible to expand the features of the auto call closure configuration to clear or set values on certain call fields on closure. We've had requests for personal data to be removed on a time basis and having this in the front end of the...0 Reviewed by Alemba Product Manager
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Ability to amend the Lite Request Details Out screen via designer.
It would be great if we could amend the Lite Request Details Out screen via designer in the same way we can Lite Call Details Out screen.0 Reviewed by Alemba Product Manager
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Add a feature to Calls Outstanding to Suspend/Defer tickets
Is it possible to add a "button" to Calls Outstanding so that one could bulk "Defer" or "Suspend" tickets like they can currently Action, Forward, Close, or Add a note? We often defer tickets multiple tickets because we get a lot of automated one...0 Reviewed by Alemba Product Manager
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Drag and drop emails to upload from Outlook
It seems that the ability to drag and drop emails directly from Outlook to ASM is functionality that was NOT carried over from vFire Core. This is an incredibly useful feature for our end users because we are required to attach emails to RFCs to s...0 Reviewed by Alemba Product Manager