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Personal favourites list of groups
Hi, having a lot of workgrops (around 1000) in the forwarding list it is difficult to identify the right one. Because officers often use the same forwarding groups it would be great to have the option for maitaining a personal favorite list of gro...0 Reviewed by Alemba Product Manager
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Is there a way to limit/stop users from closing tickets at the request level?
Is there a way to limit/stop users from closing tickets at the request level? We have quite a few people closing Change & Release tickets at the request level, without going through the entire workflow process. Is there a way to limit/stop use...1
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Option to make type tier levels mandatory
In VSM Type Tiers is there an option to make the drill down level mandatory. eg you have to choose 3 tiers Customer would like there to be an option, in VSM, that forces officers to choose an element from all three type tiers. e.g. Desktop > In...0 Reviewed by Alemba Product Manager
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KB Contributor options need expanding.
KB Contributor options need expanding. Currently it is not possible to opt to be a KB Contributor for the articles you publish only, or for selected groups or KB articles. If the 'Editor' role is applied to an Officers 'Knowledge Management Securi...0
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Filter Request Surveys being sent based on a type of workflow
Customer wanted an enhancement for Request Surveys to have additional logic to filter out surveys being sent based on aa type of workflow. One way we could build this into the product is to use the Rules Builder on the Survey screen and allow the ...0 Reviewed by Alemba Product Manager
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KB Searching
Question KB's What is vFire searching when you type a word into the Search Keywords? We are hoping it is searching the titles, description, keywords. This is not a show stopped as Jeff feels they could still move forward using the existing functio...0
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split table based on CORE_ENTITY so may have SU_EXTENSION_DATA1 etc
SU_EXTENSION_DATA table gorinw very large for Biogen Requested to split table based on CORE_ENTITY so may have SU_EXTENSION_DATA1 etc -
Request history indicates request manager as forwarding officer
The history in requests indicates the request manager for tasks that are set on the template. For example, It will say approval forwarded to officer x by officer y, even though officer y hasn't manually done anything, they just happen to be the re...0 Awaiting Release Assignment
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Can you copy call details from the parent call to the child request
Can you copy call details from the parent call to the child request (like customer, description, CI etc) - similar to how the clone call functionality works? "Create request" button on the call screen -
Call template and description.
Call template and description. We have a mailbox linked to our staff cessation call template. The issue that we are currently experiencing is that the call template for staff cessation description is already prepopulated with the below text : [cid...