Is there a way to limit/stop users from closing tickets at the request level?

Is there a way to limit/stop users from closing tickets at the request level? We have quite a few people closing Change & Release tickets at the request level, without going through the entire workflow process. Is there a way to limit/stop users from closing tickets at the request level? We have quite a few people closing Change & Release tickets at the request level, without going through the entire workflow process.
  • Guest
  • Jul 23 2015
vFire v9 / IPK
  • Aug 25, 2015

    Admin response

    Yes. You are able to hid the close request button via the designer.

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  • Guest commented
    August 25, 2015 13:29

    So I assume this is in version 9.1.8?  Can we have a clue on how to do it or send an example of a screen that has it already designed?

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  • +1

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