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Copying and pasting request details
VSM 9.1.7 -Copying and pasting request details When using the copy button, at the top of an existing Request, then opening a new Request and clicking on the Paste button, all the details of the previous request are copied across, including the Ref...1
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Send Email Dialogue from within a Call/Request closes when you hit Escape Key
Send Email Dialogue from within a Call/Request closes when you hit Escape Key This causes users to loose composed emails by mistake can the Escape Key not action anything for this window. This is a usability issue reported by Users during UAT Phase0 Reviewed by Alemba Product Manager
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Grouped messages from bulletin board instead of one window per message.
Grouped messages from bulletin board instead of one window per message. When using the Bulletin board, if many bulletins are posted, and a user logs in they are forced to close X number of windows. Can this be enhanced so that they only have to cl...0 Reviewed by Alemba Product Manager
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Currently VSM/VFire Core displays deleted CIs linked to KB articles.
Currently VSM/VFire Core displays deleted CIs linked to KB articles. Westley would like to be able to filter them to chose to only display the active ones or to simply don't link them at all once deleted.0 Reviewed by Alemba Product Manager
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Call Linking - Search defaults to include IPK Status (Problem),
Call Linking - Search defaults to include IPK Status (Problem), Service and Type Tier pre selected This needs to be set to have no Search Criteria to be preselected Throughout the Product it would be really useful if you could set through the Admi... -
No Automatic Wildcard for Text Searches in v9
No Automatic Wildcard for Text Searches in v9 In v8 the customer in the portal when searching for the Text within a Call or Request or CI/Service etc e.g. Testing could enter "te", "tes","test", "testi", "testin", or "testing" to return calls or C... -
Session expiration warning displays the Date and Time in Database Timezone instead of the Officers time zone
Session expiration warning displays the Date and Time in Database Timezone instead of the Officers time zone. In this example: -Timezone of Client: UTC -5 -Timezone of Server UTC +1 Current Client Time 8:44 AM Current Server Time 02:44 PM Displaye...0 Reviewed by Alemba Product Manager
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Initial assignment of a request to go to the VSM group based on location
In VSM 9.15 PROD, we are using location stakeholders. Every task in the workflow goes to the local support team based on the location of the customer. It works well. What I want is for the initial assignment of the request to go to the VSM group b...0
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Filtering in Views
Filtering in Views Often the officers have a lot of tickets in their outstanding or in the result table of a search and are looking for a specific call with a specific word in the description. It would be great to have a text filter option in the ...0 Reviewed by Alemba Product Manager
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Allow linking of tickets for users that are not the owner of the ticket
Our Officers are often confused about the Linking functionality. I have two enhancement requests here. 1. Allow Linking of Tickets also if you are not the owner of the ticket / if the ticket is already closed. Currently linking functionality is gr...