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Service Actions - provide ability to execute a file
I'd like to create a Service Action that would execute a file - in my particular case - it would execute a batch file to kick off a powershell process to generate an Excel spreadsheet.2 Reviewed by Alemba Product Manager
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To be able to customise the Message Template with Approval Comment
At the moment we can use the Base Task Messaging Task message template to display the Approval Comment. However, it will be populated as [Task Updated] instead of the actual approval comment if the message template has been modified. This field is...0 Reviewed by Alemba Product Manager
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Rules that can be configured before a call can be closed
It would be nice to be able to setup a series of rules that must be met before the call can be closed. Good examples: If call has an SLA - clock must be running before call can be closed If system is partitioned, call type partition must equal cal... -
Bulletin Creation - when adding Request/Task/Incident the search should pre-populate with the netered number for the Request/Task/Incident
Currently when you create a new bulletin and want to link a Request/Task/Incident, you have to click on the search button and then enter your criteria, then search. It would be nice if the Request/Task/Incident you enter on the bulletin screen fil...0 Reviewed by Alemba Product Manager
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Designer> Fix “An” to “A” on deleted pop up & a suggestion on wording
1) When renaming a message template, a pop up appears saying that you can’t rename it because the name is the same as a deleted message template. The first word “An” should be “A” in the popup for the situation above. (see screen capture attached)...0 Reviewed by Alemba Product Manager
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Ability to rename objects in Workflow same as Incident
When attaching an Object in IPK, you can give it a Title to differentiate between 2 similarily named objects (eg emails). You can't do this in Workflow. Email attachments often needed to be copied and pasted as Notes because the subjects are often... -
Validate Services to CI
On an incident users can select Services and CIs that are not linked. This improvement would implement a validation table that would limit the user to only being able to select CIs that are linked to that applicable service and vice versa. This wo... -
Keyboard shortcut for switching between open tabs
No description provided0 Reviewed by Alemba Product Manager
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Analyst/ their manager able to select default/ preffered resolver group
an analyst can be part of multiple ipk and workflow resolver group. currently default group is set by system administrator. analyst or their manager should be able to set defaul resolver group for the analyst or their direct report. -
Email on update to IPK stakeholders, similar to notification to forum officer
an anlayst can be manually added as forum officer. the analyst then will receive all email updates for the calll. Call stakeholder do not receive automatic update emails. all emails have to be manual to that stakeholder. If this can be enabled, it...