Service Actions - provide ability to execute a file

I'd like to create a Service Action that would execute a file - in my particular case - it would execute a batch file to kick off a powershell process to generate an Excel spreadsheet.

  • Jim Weaver
  • Oct 1 2020
  • Reviewed by Alemba Product Manager
ASM10 / Service Request Catalog
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  • Jim Weaver commented
    October 05, 2020 16:10

    Yes you could - but it would be a lot of overhead. It would involve not only the request, but in this case would require an email be sent with the attached spreadsheet. If I could run a file - I could simply create the spreadsheet on their desktop with no reliance on workflow or email.

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  • Admin
    Dave Ball commented
    October 05, 2020 16:05

    Hi Jim

    Could you perform the Remote Procedure Task from within an attached Workflow to the Service Action? Just wondering what the use case is to have this triggered directly from the Service Action.

    Thanks

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