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Knowledge Bank (Portal) - Expand/Shrink to Fit for Published Pictures/Images
I've found that a number of pictures that I copy/paste into the text fields of a Knowledge Article get cut off at the edge of the Portal screen; while the image is the full, intended size within vFire Core, the picture is cropped in vFire Portal. ...0 Reviewed by Alemba Product Manager
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Expand Comments/Feedback Box for Published Knowledge
I've observed that the Comments box at the bottom of a published knowledge article, on the BOSS Customer Portal, has a very small Comments box for customers to supply their feedback. The comments box seems the exact same size as the internal BOSS ... -
Allow knowledge articles to be updated within the browser/HTML view
It would be helpful for analysts (and maybe users) to be able to update and create articles in full screen web page instead of having to use vFire Core.0 Reviewed by Alemba Product Manager
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Related Article Reference Searching / Linking
Currently all expired articles in the Knowledge Bank are hidden from standard searches by default, however can still be accessed via the 'Quick Search' at the top right. Expired articles are also visible in existing KBs as Related Links (the links... -
Ability to extract Screenshots and attachments from vFire Reports
ATM, I don't believe there's a way to extract ANY report of KCS articles with screenshots and/or Attachments from vFire Core v9.8.4 Just gives blanks (on screenshots) when we extract a specific KCS article as a PDF document. It would be great if t...0 Reviewed by Alemba Product Manager
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Add MMA URLs for Knowledge Base entries
MMA URLs for Knowledge Base entries would be extremely useful for those that leverage the Core product the most because it would provide a way to link externally directly into the Core product vs. currently Knowledge Base entries only offered exte...0 Reviewed by Alemba Product Manager
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Saved Search option for Knowledge Bank searches
We have noticed that the Saved Search option is not available under the Knowledge Search screen, this would be useful for repeatable knowledge searches for Problem Management to use for their reviews and for sharing searches to new Service Desk me...0 Reviewed by Alemba Product Manager
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Radio Button to select Minor or Major Edit
As Senior Knowledge Officer, I've noticed a definitive trend where edits to the Knowledge Bank are highly likely to be Minor Edits, as the checkbox for Minor Edit is always ticked by default. I'd like to suggest one of two solutions to have contri... -
A 'dictionary' of (at least) the most common fields used in vFire reporting available in Alemba's SS portal
Making a list of the fields available in vFire, their 'purpose' and how they are calculated would assist customers and Alemba support staff when requesting\building reports. I have been unable to find information on 'downtime' as an example.1
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Knowledge Security Role - Split Editor to Update or Delete
Currently the Editor role has permission to Edit and Delete would be nice if these were split so Editor cannot delete.0 Reviewed by Alemba Product Manager