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Would like Stakeholders to be attached to KB articles. Need to distribute change notifications to others besides contributors
Lots of people involved with KB articles and no way to notify them2 Awaiting Release Assignment
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Show Knowledge Bank article number above each tab
If you are searching the Knowledge Bank, and open several different KB articles, the tab title just states 'Knowledge Entry'. Would be useful to show the KB number instead to make it easy to revert back:0 Reviewed by Alemba Product Manager
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When emailing a knowledge article, having an option for the customer to close their call if the KBA resolved it
Techs can just send kb articles without the need to chase up customer to see if it worked. The customer can close their own ticket. Quicker resolution times.0 Reviewed by Alemba Product Manager
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Selectable KB search without context (article details only)
I'd like to suggest that a selectable feature be made available for the Knowledge Bank when it comes to using the Search Text field (or potentially any other text search for that matter) where the search only looks at the content/body of an articl...0 Reviewed by Alemba Product Manager
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Knowledge Bank - Highlight if updated since last opened/read
As some of the high demand articles can be accessed multiple times in a day, a suggestion has been put forward have the 'Last Updated' information on a result highlighted in red (or by other means) so that the reader knows that the content has cha... -
Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.1 Reviewed by Alemba Product Manager
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Add publish date to knowledge articles so you can stage them to be published at a certain date/time
Often, knowledge articles are related to the new release of an application or to a new process or service being implemented. It would be helpful, especially when there are a significant number of documents to publish, if they could be staged in ad... -
Knowledge Bank Article Assignment
It would be really useful to have the ability to assign a KB or group of KBs to an IPK group for review/update.0 Reviewed by Alemba Product Manager
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Link to open KB articles in core rather than just the portal
Would it be possible to create hyperlinks to individual KB articles that will open the article in core, rather than just in the portal as they do now.0 Reviewed by Alemba Product Manager
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Knowledge Export / Print Multiple Articles (.pdf)
A project has recently requested my assistance by providing an extract of all knowledge relating to particular applications, which I attempted to provide. While the tool allows me to look up what articles we have (by way of Knowledge Admin searchi...