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Can you copy call details from the parent call to the child request
Can you copy call details from the parent call to the child request (like customer, description, CI etc) - similar to how the clone call functionality works? "Create request" button on the call screen1
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Call template and description.
Call template and description. We have a mailbox linked to our staff cessation call template. The issue that we are currently experiencing is that the call template for staff cessation description is already prepopulated with the below text : [cid... -
when scheduleing ipk or workfow - should be able to scheudle for the third monday of the month
it would be more useful - as at the moment can only schedule to a specific date and the date changes monthly and the day may fall on a Saturday - we want to schedule a task every forth Wednesday0 Reviewed by Alemba Product Manager
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Request to make Calls and Requests swappable so the processes can work more smoothly.
Request to make Calls and Requests swappable so the processes can work more smoothly. Also allows to have workflows on calls for separating tasks to different users. -
Types at closure
When changing the 'type' on a ticket at resolution/closure it does not update the type within the ticket and when searching closed calls it still shows the original type chosen and does not reflect the change.1 Reviewed by Alemba Product Manager
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Watching a Closed Call
If I am watching a call which is subsequently closed and then re-opened, I get a notification when the call is re-opened. This can be very useful when keeping an eye on "interesting" calls which I suepect may be re-opened by the customer. Currentl...0 Reviewed by Alemba Product Manager
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Trigger to send email to customer on 'FCB Close'
I have been asked by one of our stakeholders if there was a way to automatically send an 'update' email to a customer when the FCB button has been clicked.I had thought this may be possible using the rules builder in IPK Workflow Rules, but althou...0 Reviewed by Alemba Product Manager
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Multiple Configuration Items when logging a single call.
We have instances where we have multiple devices experiencing the same issue, and we then have to log multiple calls.E.g 10 tills have broken cash drawers.Maybe add the ability to select more than one Configuration Item to one call.Could also mayb...1 Reviewed by Alemba Product Manager
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I am unable to create a new Pager message template
I am unable to create a new Pager message template. I can't find any information in admin guides about that neither. So could you please tell me if this feature is available at all? If yes, could you please tell me how this might be done. Thank yo...0 Reviewed by Alemba Product Manager
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Issue with Type Tier field settings
Issue with Type Tier field settings - See below In my opinion text box must reflect the type tier value. We have some problems on form refresh when it is not (e.g. returning after picking service). It does not make sense to set a type tier vaue an...