Global Search - Ability to choose what default

Global Search - Ability to choose what default entities to search by as an Admin setting

Within the Global Search within the self service portal, it would be great if there was an option in System Administration to say what the default entities to search by would be. For example, just search by service actions and knowledge articles rather than calls and requests.

Rochelle McLaughlin
Aug 17 2021
Reviewed by Alemba Product Manager

vFire v9 / Search

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Global Search - Ability to choose what default entities to search by as an Admin setting

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