Bulk Suspend Tickets

When a problem job is created and children are linked to it, then these jobs are forwarded to the team that is investigating the issue. We can bulk close these jobs and can close them by closing the parent but cannot highlight a few jobs from the queue and suspend them all at the same time. Can only suspend one job at a time. This becomes problematic when you have a large number of jobs in your queue about one issue and have to suspend them all but then have to do this individually instead of bulk suspend them all.

  • Guest
  • May 10 2018
  • Reviewed by Alemba Product Manager
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  • Liz Russ commented
    May 11, 2018 11:13

    I requested similar to this for suspending child calls linked to parents and it says it was reviewed by product management but hasn't been implemented as far as i am aware. would be so helpful.